Shipping Policy

We strive to provide reliable and fast shipping to ensure that customer orders arrive on time and in the best possible condition. The following shipping policy outlines information regarding shipping and delivery:

First: Order Processing Time
Orders are processed within 1 to 3 business days.
Some orders may take additional time during peak seasons or promotional periods.

Second: Shipping and Delivery Time
Delivery times vary depending on the customer's city and country.
Within the country: Usually 2 to 7 business days.
International shipping (if available): 7 to 21 business days depending on the shipping company and the destination country.

Third: Shipping Fees
Shipping fees are calculated based on the order's weight and the customer's location.
The company may offer free shipping when a certain purchase threshold is met.
If the return is for a reason other than a manufacturing defect, the customer is responsible for the shipping cost.

Fourth: Shipment Tracking
After the order is shipped, a tracking number will be sent to the customer to monitor the shipment status via the shipping company's website.

Fifth: Delivery Responsibility
The customer is responsible for providing a correct and complete address.
If delivery fails due to an incorrect address or lack of customer response, additional fees may be charged for reshipping.
Upon receiving the order, it should be inspected to ensure it is intact. Any damage must be reported to us within 24 hours.

Sixth: Shipping Delays
Delays may occur beyond our control, such as due to weather conditions, customs procedures, or high shipping company demand.
We will make every effort to contact the customer and provide updates on the order status in the event of any delays.

Seventh: Shipping to Uncovered Cities or Countries
If shipping service is not available to the customer's location, they will be notified immediately, and the order will either be canceled or an alternative solution arranged.

Eighth: Communication
For inquiries about the shipping status or any delivery-related assistance, you can contact customer service via phone or email.